Purchase Notes
Everything you need to know before choosing. Nothing more.
The materials
What are LAPEPIA products made of?
Each product page lists the exact composition, fiber type, and certifications obtained.
The textiles in the selection are made from GOTS-certified organic cotton or natural fibers compliant with Oeko-Tex Standard Class 1 — the strictest level, suitable for direct contact with a baby's skin.
Non-textile accessories — such as pacifier clips — are made from certified food-grade silicone and natural wood. The specific composition is indicated on each product page.
How do I take care of the products?
Washing and care instructions are provided on each product. For textiles: wash at 30°C in a laundry bag, without fabric softener. Natural fibers do not require harsh treatments — they reject them.
A complete guide to care and maintenance is available in the dedicated section of the website.
How are the products packaged?
LAPEPIA packaging is made from natural, recycled, or biodegradable materials. All items in an order are placed in a single compostable shipping bag — to reduce volume and impact.
If you are looking for a gift, the Little Wonder Boxes are already packaged to be delivered as a gift.
Alternatively, you can add gift wrapping to your order directly from the shop.
Shipping
When will my order be shipped?
Orders are processed twice a week, on Wednesdays and Fridays.
Order by Tuesday 12:00 noon → Ships on Wednesday
Order by Thursday 12:00 noon → Ships on Friday
This schedule is a deliberate choice: it allows us to prepare each package with care, without compromising on packaging quality.
Direct pickup from our premises is also available at no additional cost.
How much is shipping?
Shipping within Italy — including the islands — is free for orders of €69 or more.
For smaller orders, the cost is €7.90 including VAT.
At present, shipping is available exclusively within Italy.
I entered the wrong address. What should I do?
Write to assistenza@lapepia.it as soon as possible, indicating the order number and the correct address.
If the order has not yet been processed, the address will be updated without any problems. If it is already in transit, the courier will be contacted to check the possibility of changing the destination.
Your order
Can I cancel an order?
Yes, at any time before the order is processed. Write to assistenza@lapepia.it with the subject 'CANCELLAZIONE' and the order number.
Can I change or replace an item?
Replacements are only provided in the event of a defective or damaged product.
To exchange an item, the procedure is: return the original and place a new separate order.
Accepted payment methods
Credit and debit cards: Visa, Mastercard, Maestro · Shop Pay · Apple Pay · Google Pay · PayPal · Klarna · Bank transfer · Satispay.
All card payments are processed through the secure servers of Shopify Payments, via a protected connection.
The order will only be considered valid after payment confirmation.
Returns and refunds
How long do I have to return a purchase?
Within 14 days of receipt of the order, without the need to provide a reason. For a full refund, the product must be returned unused beyond what is necessary to check its nature, characteristics and functionality, unwashed and in its original packaging. If used beyond this limit, the refund will be reduced in proportion to the observed decrease in value.
The refund includes the original shipping costs. Return shipping costs are borne by the buyer, except in the case of a defective or incorrect product.
How do I start a return?
The quickest way is to use the "Withdraw from the contract or request a return" button, available in the account area, orders section: just a few details (name and order number) are needed to initiate the request.
Alternatively, you can write to assistenza@lapepia.it with the subject "RETURN", indicating the order number and the items to be returned.
Once the request has been received, a confirmation email is sent with the return form and the shipping address. Carefully pack the product, include the completed form and ship it within 14 days of the communication of the decision to withdraw.
A service with tracking is recommended: LAPEPIA is not responsible for losses, damage or non-delivery attributable to third-party carriers.
The refund is credited within 5–10 business days of receipt, to the original payment method.
I received a defective or incorrect product
Write to assistenza@lapepia.it within 5 business days of receipt, with the subject "RETURN", indicating the order number, description of the problem and photos of the defect.
In the case of a defective or incorrect product, the return costs are borne by LAPEPIA.
Keep all the packaging: if the damage occurred during shipping, photos of the original package are necessary for handling with the courier.
Didn't find what you were looking for?
Write to info@lapepia.it — I'll reply personally.