Shipping

Every LAPEPIA order is prepared and shipped from Italy, individually packaged to ensure that every product arrives 
intact.
Processing methods and timeframes

To ensure the utmost attention to every detail, orders are processed and shipped twice a week: on Wednesdays and Fridays.

  • Orders received by 12:00 noon on Tuesday → shipped on Wednesday
  • Orders received by 12:00 noon on Thursday → shipped on Friday

If your order includes a customized product along with items that are already available, everything will be shipped together in a single package. Please therefore take the production time for the customization into account when estimating the delivery date.

For special requirements or urgent deliveries, please write to info@lapepia.it before completing your purchase.

If you do not receive your order within 15 business days of shipment, please write to assistenza@lapepia.it.
Shipping costs
  • Standard shipping throughout Italy (including islands): €7.90
  • Free shipping on orders over €69.00
  • Free pickup at the LAPEPIA headquarters: Civitanova Marche

At present, shipping is available exclusively within Italy.
Tracking and delivery

As soon as your order has been handed over to the courier, you will receive an email containing the tracking code so you can monitor the status of your delivery.

Delivery normally takes 3–5 business days from the date of shipment. During holidays or peak periods, such as the Christmas season, delivery times may be extended to 7–10 business days.

Upon receipt, please check that the packaging is intact. Any issues found with the outer package must be reported within 14 days of delivery by writing to info@lapepia.it and providing your order number.

The delivery times provided are estimates: any delays caused by the courier do not entitle you to refunds or compensation, but I am available to help you monitor the situation.
Failed delivery or incorrect address

In the event of a failed delivery, the package will remain available at the local pickup point for approximately 7 days. If the order is returned to the sender due to an extended holding period, a new shipment will be scheduled at the recipient's expense.

If you notice an error in the shipping address entered at checkout, please report it promptly to info@lapepia.it. If the order has not yet been handed over to the courier,
I will update them immediately.