Returns and Refunds
The LAPEPIA selection is designed to ensure the highest standards of quality, ethics, and aesthetics.
Should an item not fully meet expectations, the right of withdrawal may be exercised in accordance with the procedures described below.
RETURN TERMS AND CONDITIONS
You may request a return for one or more items within 14 days of receiving the order, without providing a reason.
For a full refund, products must be returned unused beyond what is necessary to check their nature, characteristics, and functionality, unwashed, and in their original packaging. If the product appears to have been used beyond this limit, the refund will be reduced in proportion to the observed decrease in value.
Exclusions: the right of withdrawal does not apply to custom-made or personalized products, including personalization with a name.
RETURN PROCEDURE
The quickest way is to use the Withdraw from the contract or request a return button, available in the account area, orders section. Alternatively, you can write to assistenza@lapepia.it specifying "Return Request" in the subject line followed by the order number and indicating the items to be returned.
For faster processing, it is recommended to wait for confirmation of receipt of the request before shipping the package, so that you receive the return form to include in the package. Products must be returned within 14 days of communicating the decision to withdraw, entrusting the parcel to a courier of your choice. The shipping costs for the return are borne by the person making the return. A service with tracking is recommended: LAPEPIA is not responsible for losses, damage, or non-deliveries attributable to third-party carriers.
REFUND AND REPLACEMENT POLICY
Once the return has been received, the condition of the items is inspected and the refund processed within 5–10 business days of receipt of the package.
The refund will be issued to the original payment method and includes the standard delivery cost of the original order, excluding any additional charge paid for faster shipping. If the purchase was made using a discount code, the actual net amount paid will be refunded.
Exchanges: direct exchanges are not available. To replace an item (colour, variant or type), you must request a return and place a separate new order on the website.
DEFECTIVE OR DAMAGED ITEMS
Every LAPEPIA item is inspected before shipping. In the event of any issues or shipping damage, please report it within 5 business days of delivery by writing to assistenza@lapepia.it with your order number, a description, and photographic documentation.
You must keep the product and its original packaging to allow for verification with the carrier. In the event of a confirmed defect or damage, return shipping costs are covered by LAPEPIA, which will provide a replacement or a full refund, including delivery costs.
Order Cancellation: you can request to cancel your order by writing to assistenza@lapepia.it at any time before it has been processed. Once the order has shipped, you can still exercise your right of withdrawal according to the procedure described above.
Right of Withdrawal
Pursuant to the Consumer Code (Articles 52 et seq.), implementing EU Directive 2011/83/EU, you may withdraw from the purchase within 14 days of receiving the order.